Frequently Asked Questions

Color (C-41) rolls of film take 3-5 business days for orders dropped off at our Washington D.C. and Arlington stores, and 4-6 business days for orders dropped off at our Burke store. Black and white rolls of film take 7-10 business days at all stores. High Res Scans and Ultra add 1-2 days of processing time, respectively.

Same and next-day rush processing is available for orders dropped off in our D.C. and Arlington stores, depending on current order queue. Rush fees apply.

Scans will be emailed to you upon completion. Upon clicking the link, you will have the option to save the scans to your DistrictPix account for unlimited free storage.

Some higher resolution scans (non-jpeg) will be emailed via WeTransfer instead.

We do! We have labs in both our Washington D.C. and Arlington stores, with professional technicians working during all business hours to get your rolls processed as soon as possible.

Yes, as long as you still have the negatives with you. Please be aware that it is a lot more cost effective to order scanning and/or printing at the time you drop off your film.

If one or more rolls in your film order is blank after processing, you will receive store credit (valid for 6 months) for any scanning and/or prints for each affected roll. Blank rolls occur when the film was not properly exposed in the camera, if there was an issue with the camera’s shutter or film advance mechanism, or if you accidentally exposed the film to light before or after shooting.

There are many reasons why a roll of film may not be scannable. Please look for a note file we place within the transfer which explains the reason(s) why your film wasn't scannable.

Please send an email with your information (name, email, and phone, order number) to [email protected] and we will investigate before getting back to you.